Dear Guest Please accept our sincere apologies for the misunderstanding during your check-in. It is never our intention to cause our guests any distress, and we will review this incident with our team to ensure our usual high standard of hospitality is maintained.After a thorough investigation of the booking details provided to us, our records show the reservation did not include breakfast. While we must follow the information presented in our system, we realize how frustrating this discrepancy can be. We thank you for bringing this to our attention and wish to welcome you back to our green retreat in the future.Best regards
Dear guestWe appreciate your kind comments regarding our staff and the cleanliness of our linens. Your comfort is our priority, and we value your feedback regarding the road noise.-We highly recommend our inner-garden rooms for guests seeking a more secluded atmosphere. Please do let us know your preference when booking again, and we will ensure your stay is as quiet and refreshing as possible. Thank you for recommending us, and we hope to see you again soon. Best regards
Dear GuestThank you so much for sharing your wonderful experience and the beautiful photos! We are delighted that you enjoyed our 'jungle-like' surroundings—we take great pride in preserving this green lung in the heart of Pattaya.-It is lovely to hear that our resident peacocks and rooster added a special touch to your stay. Your photos truly capture the essence of our natural sanctuary. We look forward to welcoming you back to our lush, 'ozone' oasis for another refreshing escape very soon.Best regards
Dear GuestThank you for your candid feedback. We are pleased that you found your room clean, though we sincerely apologize for the noise disturbance and any inconvenience regarding the room location and amenities.We understand that our lush perimeter hedges, designed to create a private 'ozone' sanctuary, can sometimes make the walk to external shops feel a bit indirect. However, we regret that you didn't get to experience our own 'Leela Cheva', our hidden green cafe nestled right here within the resort. It is a tranquil spot designed specifically for those seeking a premium coffee experience amidst nature, without having to leave the hotel.Regarding your comfort, we have noted your preference for a quieter atmosphere. For your next visit, we would be delighted to assist in selecting a room that better suits your needs for serenity. We hope to welcome you back to discover the hidden charms of our garden oasis soon.Best regards
Dear Valued Guest,Thank you so much for taking the time to share your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our accommodation and services met your expectations.Your kind words mean a lot to our team, and they inspire us to continue delivering the best possible experience to all our guests. We truly look forward to welcoming you back to The Leela Resort & Spa Pattaya for another memorable stay in the future.Warm regards,The Leela Resort & Spa Pattaya
Dear Valued Guest,Thank you for sharing your feedback with us. We’re pleased to hear that you found the room comfortable for your stay and appreciated our convenient location near Second Road, Terminal 21, and Central Pattaya.We also appreciate your comments regarding the hotel grounds and breakfast, which we will take into consideration for further improvement. Your feedback is truly valuable to us.Warm regard,The Leela Resort & Spa Pattaya
Dear Valued Guest,Thank you so much for your lovely review. We’re delighted to hear that you and your dog had a comfortable and enjoyable stay with us. It’s always wonderful to know that our pet-friendly rooms help create a relaxing experience for our furry guests as well.We truly appreciate your kind words and hope to have the pleasure of welcoming you and your dog back again soon.Warm regards,The Leela Resort & Spa Pattaya
Thank you so much for taking the time to share your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our accommodation and services met your expectations.Your kind words mean a lot to our team, and they inspire us to continue delivering the best possible experience to all our guests. We truly look forward to welcoming you back to The Leela Hotel Pattaya for another memorable stay in the future.Warm regards,The Leela Hotel Pattaya
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